Privacy Policy

Effective date: January 1, 2025. Last updated: January 1, 2025.

This Privacy Policy describes how EnergTech LLC ("EnergTech," "we," "us") collects, uses, and shares information when you use our website, mobile apps, and IoT services (collectively, the "Services").

Information We Collect

  • Account and contact data such as name, email, phone number, and company details.
  • Device and telemetry data from sensors, gateways, and connected assets.
  • Usage data such as pages viewed, feature usage, and diagnostic logs.
  • Support data you provide through forms, email, or other communications.

How We Use Information

  • Deliver and operate the Services, including monitoring, alerts, and reporting.
  • Improve performance, reliability, and security of our platform and devices.
  • Provide customer support and respond to inquiries.
  • Comply with legal obligations and enforce our terms.

Sharing of Information

We do not sell personal information. We may share data with trusted service providers (such as hosting, analytics, and support vendors) under contractual safeguards. We may also share information to comply with legal requests or to protect the rights and safety of EnergTech, our customers, and the public.

Data Retention

We retain information for as long as needed to provide the Services, meet contractual obligations, and comply with legal requirements. Retention periods vary by data type and customer agreements.

Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Your Choices

You may request access, correction, or deletion of your account information, subject to applicable laws and contractual obligations. To make a request, contact us using the information below.

International Transfers

Our Services may be operated globally. Data may be processed in the United States, the United Arab Emirates, or other locations where we or our service providers operate.

Contact Us

EnergTech LLC

Chicago, IL, USA and Dubai, United Arab Emirates

Email: policy@enrgtech.com