Information we collect
- Account and contact data such as name, email, phone number, and company details.
- Device and telemetry data from sensors, gateways, and connected assets.
- Usage data such as pages viewed, feature usage, and diagnostic logs.
- Support data you provide through forms, email, or other communications.
How we use information
- Deliver and operate the Services, including monitoring, alerts, and reporting.
- Improve performance, reliability, and security of our platform and devices.
- Provide customer support and respond to inquiries.
- Comply with legal obligations and enforce our terms.
Data retention
We retain information for as long as needed to provide the Services, meet contractual obligations, and comply with legal requirements. Retention periods vary by data type and customer agreements.
Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
Your choices
You may request access, correction, or deletion of your account information, subject to applicable laws and contractual obligations. To make a request, contact us using the information below.
International transfers
Our Services may be operated globally. Data may be processed in the United States, the United Arab Emirates, or other locations where we or our service providers operate.
Contact us
Questions, requests, or notices relating to this document can be sent to: